Orders
Order Processing
Ticket Entry Go to Point of Sale> Tickets> Ticket Entry Login to a station and drawer Click Process Orders. This is usually an O with a gear on it, the icon will vary based on the Counterpoint version Then you should be able to view an order, or ...
Performing a Validated Return with Shipping Charges
If you need to refund shipping charges during a Validated Return, perform the following steps from Touchscreen Ticket Entry. Go to the Misc. Charge dialog (Typically in More Buttons> Ticket Functions> Misc Charge) Enter a negative Misc. Charge amount ...
How to populate the CPC-WEB test store with SecurePay credentials
Before order testing we will create a CPC-WEB store but it will need to be populated with SecurePay credentials before we can perform order testing. Step-by-step guide Log into CounterPoint Navigate to set-up> Point of Sale> Stores Open the CPC-WEB ...
Counterpoint: How to Setup Automatic Email After Order Management Step
This article will guide you through the process of setting up automatic emails after an order management step (Pick or Pick Verify). Step-by-step guide In Counterpoint, go toSetup>Point of Sale>Form Groups. Next toForm Group, type a suitable name for ...
Counterpoint: How to perform a validated return
Validated Returns allow you to look up a ticket and select each item on the ticket that a customer is returning. Each item you choose appears as a validated return line on the current ticket. Counterpoint tracks validated return lines against the ...