Counterpoint: How to perform a validated return
Validated Returns allow you to look up a ticket and select each item on the ticket that a customer is returning. Each item you choose appears as a validated return line on the current ticket. Counterpoint tracks validated return lines against the original ticket, which prevents a customer from returning the same item multiple times and ensures that each item is returned for the price at which it was initially sold.
This feature virtually eliminates your risk of theft due to multiple returns, reduces your chances of accepting returns for merchandise you did not sell, and minimizes losses that can be incurred by returning items for more than the price at which they were originally sold. This feature also allows you to offer customers the ability to return items without their original receipts.
Step-by-step guide
- From Touchscreen Ticket Entry, select the Validated return command to display the validated returns window
In the Find Document field, enter or look up the original ticket number on which the item the customer is returning, or scan the ticket number bar code on the customer's receipt.
- After pulling up your validated return Select the item or items being returned
- After selecting the item lines and choosing OK you will be brought back to Touchscreen mode with the items added in a Validated return line
- After confirming the correct items are being returned select the form of tender the customer used.
**Credit cards captured with SecurePay will return the payment to the original card using the SecurePay token for that transaction** - Select pay ticket balance and you have completed your validated return.
Related Articles
Performing a Validated Return with Shipping Charges
If you need to refund shipping charges during a Validated Return, perform the following steps from Touchscreen Ticket Entry. Go to the Misc. Charge dialog (Typically in More Buttons> Ticket Functions> Misc Charge) Enter a negative Misc. Charge amount ...Counterpoint: Counterpoint Limitations
Cannot run a Validated Return If your store is set to Authorize& Capture,you cannot use validated returns to automatically refundthe card on the order Setting to Authorize Only will allow validated returns thatautomatically refund the customer's ...Counterpoint: How to Save NCR Secure Pay Tokens
This article covers how to retain the NCR secure pay token on tickets in sales history, and can be used to refund back to the customer's credit card during a validated return. First, go to Setup → Point of Sale → Stores. To save the secure pay token, ...Counterpoint: Defining&Calculating Prices
Determining Price Your storefront displays both list price (e.g., MSRP or retail price) and selling price (e.g. "special price”). The list price only displays if it's greater than the special price. The standard Regular Price and Special Price for ...CPC: Counterpoint Product Information Checklist
This article covers what information you'll need to set on your products in Counterpoint that will be visible to customers in your Magento webstore. Top Section Item number - Depending on your stores theme, this may be shown in the customer view. ...