Counterpoint: Counterpoint Limitations

Counterpoint: Counterpoint Limitations

Cannot run a Validated Return

If your store is set to Authorize& Capture,you cannot use validated returns to automatically refundthe card on the order

Setting to Authorize Only will allow validated returns thatautomatically refund the customer's card.

To use a validated return inAuthorize& Capture,you will need to reobtain the payment information to processthe return.

Clearing 'Synced' in Secure Pay payment

This will not void the transaction in Secure Pay.

If the original payment needs to be cleared and the customeris running their card again for the release ticket:

  1. Log into the Secure Pay Portal and find the originaltransaction.
  2. If it's a SALE, you can void it manually before itsettles
  3. If it's PREAUTH the funds were not captured and the holdwill expire

To avoid the situation, consider ringing additional items asa separate transaction after completing the original release

Replacing/Adding items with Decimal Quantity

When you edit an Ecommerce order you will not be able to adda new item or replace an item and set a decimal quantity

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