Orders

Counterpoint: How to perform a validated return
    Validated Returns allow you to look up a ticket and select each item on the ticket that a customer is returning. Each item you choose appears as a valid...
Fri, 3 Feb, 2023 at 4:07 PM
Counterpoint: How to Setup Automatic Email After Order Management Step
This article will guide you through the process of setting up automatic emails after an order management step (Pick or Pick Verify). Step-by-step guide I...
Thu, 26 Jan, 2023 at 9:50 AM
How to populate the CPC-WEB test store with SecurePay credentials
Before order testing we will create a CPC-WEB store but it will need to be populated with SecurePay credentials before we can perform order testing.  Step-...
Thu, 26 Jan, 2023 at 3:38 PM
Order Processing
Ticket Entry Go to Point of Sale > Tickets > Ticket Entry Login to a station and drawer Click Process Orders. This is usually an O with a gear on ...
Tue, 14 Feb, 2023 at 2:39 PM
Performing a Validated Return with Shipping Charges
If you need to refund shipping charges during a Validated Return, perform the following steps from Touchscreen Ticket Entry. Go to the Misc. Charge dialog...
Tue, 21 Dec, 2021 at 12:14 PM