If you need to refund shipping charges during a Validated Return, perform the following steps from Touchscreen Ticket Entry.

  1. Go to the Misc. Charge dialog (Typically in More Buttons > Ticket Functions > Misc Charge)
  2. Enter a negative Misc. Charge amount equal to the amount of shipping you'd like to refund
  3. Select Validated Return
  4. Find the release document and choose items to return
  5. Hit OK

See the following video for a demonstration of this process: