If you need to refund shipping charges during a Validated Return, perform the following steps from Touchscreen Ticket Entry.
- Go to the Misc. Charge dialog (Typically in More Buttons > Ticket Functions > Misc Charge)
- Enter a negative Misc. Charge amount equal to the amount of shipping you'd like to refund
- Select Validated Return
- Find the release document and choose items to return
- Hit OK
See the following video for a demonstration of this process: