This article will guide you through the process of updating the ticket confirmation emails.
You will need a basic understanding of HTML to make changes to the email content.
There are two email templates that can be changed in regards to tickets:
- AW Event Ticket - Email new ticket created
- AW Event Ticket - Ticket template pdf
AW Event Tickets - Email new ticket created
First, we must navigate to the email template.
- In the Magento Admin Panel, go to Marketing > Email Templates.
- Click Add New Template
- Under Load Default Template, change the Template to AW Event Tickets - Email new ticket created
- Press Load Template
- You should now see the following:
- Template Name - Name of the Email Template.
- For an example, you could change this to: New Ticket Email - Spring Fest
- Template Subject - Subject of the Email
- Template Content - Body of the Email
- Template Name - Name of the Email Template.
Editing the Template Subject (AW Event Tickets - Email new ticket created)
- Template Subject
- This currently will output:
- Your ticket(s) to <insert the event the customer bought the ticket for here>
- %event_name is replaced with whatever the event's name is on the ticket
- Your ticket(s) to <insert the event the customer bought the ticket for here>
- Example:
Editing the Template Content
Below you can find a side-by-side comparison of the email template alongside the actual email.
In the example below, the pink section (event description) shows that if the event does not have a description, it will not show on the email.
AW Event Tickets - Ticket template pdf
First, we must navigate to the email template.
- In the Magento Admin Panel, go to Marketing > Email Templates.
- Click Add New Template
- Under Load Default Template, change the Template to AW Event Tickets - Ticket template pdf
- Press Load Template
- You should now see the following:
- Template Name - Name of the Email Template.
- For an example, you could change this to: Ticket Attached - Spring Fest
- Template Subject- Subject of the Email
- This is not relevant in this case as it is just an attached PDF file, so you can have this be the same as Template Name.
- Template Content - Body of the Email
- Template Name - Name of the Email Template.
Editing the Template Content
Below you can find a side-by-side comparison of the email template alongside the actual PDF.
In the example below, the grey-blue section below Sector 10am shows that if the event does not have an attendee set for the ticket, it will not show on the email.