• In this guide, we will be using the example of a Nature Reserve that wants to host a tour event for 10:00 AM, 10:30 AM, and 11:00 AM from September 5 - September 6. The tours will have Adult, Children, and Member pricing.


  • You will need to know how to create Alternate Units in Counterpoint before this tutorial.


  • Do NOT set the Counterpoint items to be ecommerce enabled!

  • The website side of the Counterpoint items are configured separately. We will go into detail later in this tutorial on how the Counterpoint items link to the website event.


Navigate to Items

  • In Counterpoint, go to Inventory → Items.

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  • You should now see the following menu:
    • 19010342.png

Item Setup

Item Numbers

  • When creating your item numbers, you should be aware that items on the website side are setup with what are called Spaces and Sectors:
    • Spaces are any groups with a limited size for an event.
      • Examples of Spaces are limited sized locations such as different rooms or classes.
    • Sectors are any groups with a limited size within a Space.
      • Examples of Sectors are limited seating per table or different times for an event
    • For each sector, you will need to create a Counterpoint item.
      • For example, 10:00 AM, 10:30 AM, and 11:00 AMwould each need a separate Counterpoint item.

        19010350.png

      • If you have separate days, it should be:
        • <EVENT><DAY><TIME>
          • NATURERESSAT10
          • NATURERESSUN10

      • Only Have One Location and No Limited Sessions?

        If your event does not have different locations, timed sessions, or limited seating, you will only need one Counterpoint item.

      • Do not specify the ticket type (Adult, Child, Member, Premium, etc.) in the item number.

        This will be set in the Units tab.

    • Keep a note of what the item number(s) are as you will need them for setting up the event on the website side.
  • After setting up the Item number and Description, the tabs we will be concerned with are Main, Units, and Other.
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  • Main

    • In the Main tab, you will setup one of the ticket types (Adults, Child, Member, etc.) and its price.

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        • Stocking unitwill be one of the ticket types you plan to use.
          • It does not matter which ticket type is specified.
          • Price-1 should be set as the price of this ticket type.

  • Units

    • In the Units tab, you will setup the other ticket types and their prices.

      • 19010352.png

        • Alt-# unit

        • ____ Children = ____ Adults
          • This should always be 1:1 as shown above in blue.
        • Alt-# price-1
          • This will be the price of the ticket type as shown above in orange.
          • Enter the price of the ticket type here.

  • Other

    • In the Other tab, you will setup the prompt on the POS touchscreen to select the ticket type and enable the item as an admission ticket.

      • 19010425.png
        • Prompt for unit
          • This will setup the prompt on the POS touchscreen to select the ticket type.
        • Admission ticket
          • This will enable the item as an admission ticket.
  • Now, save the item and setup inventory.
    • Create inventory like you would a regular item.
    • Use Adjustments to set the quantity of the item
      • The quantity for the item should be how many tickets can be sold. If it's a general admission, set it to 99999999.

The next step is Step 2: Setting Up Your Event Online.