This article covers how to retain the NCR secure pay token on tickets in sales history, and can be used to refund back to the customer's credit card during a validated return.
Step 1: Go to Setup → Point of Sale → Stores.
Lookup the store you intend to change
Step 2: Temporarily Change to CPGateway
To save the secure pay token, begin by changing the payment gateway to CPGateway.
Step 3: Enable Retain full card numbers in history
Enable "Retain full card numbers in history". This setting retains a token referring to the card number. The full card number is never stored online or in Counterpoint.
Step 4: Change back to NCR SecurePay
Change the payment gateway back to NCR SecurePay, then save the new configuration.
Step 5: Save the configuration
Use the floppy disk icon to save this configuration