Event Tickets: Updating Event Ticket Confirmation Email

Event Tickets: Updating Event Ticket Confirmation Email

This article will guide you through the process of updating the ticket confirmation emails.

You will need a basic understanding of HTML to make changes to the email content.

There are two email templates that can be changed in regards to tickets:

  • AW Event Ticket - Email new ticket created
  • AW Event Ticket - Ticket template pdf

AW Event Tickets - Email new ticket created

First, we must navigate to the email template.

  1. In the Magento Admin Panel, go to Marketing> Email Templates.
    1. 19010513.png
  2. Click Add New Template
    1. 19010514.png
  3. Under Load Default Template, change the Template to AW Event Tickets - Email new ticket created
    1. 19010516.png
  4. Press Load Template
  5. You should now see the following:
    1. 19010517.png
      1. Template Name - Name of the Email Template.
        1. For an example, you could change this to: New Ticket Email - Spring Fest
      2. Template Subject- Subject of the Email
      3. Template Content - Body of the Email

Editing the Template Subject (AW Event Tickets - Email new ticket created)

  1. Template Subject
    1. 19010518.png
    2. This currently will output:
      1. Your ticket(s) to<insert the event the customer bought the ticket for here>
        1. %event_name is replaced with whatever the event's name is on the ticket
    3. Example:
      1. 19010521.png


Editing the Template Content

Below you can find a side-by-side comparison of the email template alongside the actual email.

In the example below, the pink section (event description) shows that if the event does not have a description, it will not show on the email.

19010526.png

19010527.png

AW Event Tickets - Ticket template pdf

First, we must navigate to the email template.

  1. In the Magento Admin Panel, go to Marketing> Email Templates.
    1. 19010513.png
  2. Click Add New Template
    1. 19010514.png
  3. Under Load Default Template, change the Template to AW Event Tickets - Ticket template pdf
    1. 19010528.png
  4. Press Load Template
  5. You should now see the following:
    1. 19010529.png
      1. Template Name - Name of the Email Template.
        1. For an example, you could change this to: Ticket Attached - Spring Fest
      2. Template Subject- Subject of the Email
        1. This is not relevant in this case as it is just an attached PDF file, so you can have this be the same as Template Name.
      3. Template Content - Body of the Email

Editing the Template Content

Below you can find a side-by-side comparison of the email template alongside the actual PDF.

In the example below, thegrey-blue sectionbelow Sector 10am shows that if the event does not have an attendee set for the ticket, it will not show on the email.

19010530.png

19010531.png

    • Related Articles

    • Event Tickets: On-site Event Management

      This article will go over: Setting Up Ticket Scanning Accounts Customer Group - to find the customer group setup to scan tickets: Customer Account - to setup a customer account: Scanning Tickets Scanning Tickets - QR - to scan QR codes on a new ...

    • Event Tickets: Pre-event Setup: Setting Up Ticket Types

      Ticket Types in Counterpoint In Counterpoint, go to Setup → Inventory → Units. Next to Unit, click the magnifying glass icon. In the Unit LookUp menu, you can see the units already created. If the units you need for the ticket are already there, you ...

    • Event Tickets: Create Your Event with CP-Commerce

      Overview We are excited to help you create your online event and start selling tickets through the webstore. In this article, we will outline the flow of how your events will sync between platforms and the general steps to create your events. With ...

    • Event Tickets: Create an Event - Step 3: Creating Your Event Online

      You will need to have completed the following steps before you can create the event product: Pre-event Setup: Setting Up Ticket Types Pre-event Setup: Setting Up Event Categories / Venues Step 1: Creating Your Event in Counterpoint Step 2: Setting Up ...

    • Event Tickets: Pre-event Setup: Setting Up Event Categories / Venues

      Event Categories / Venues In the Magento Admin Panel, go toCatalog→Event Tickets by Aheadworks → Venues You will be directed to theVenuespage. This will show a list of your event categories / venues. Creating a new Event Category / Venue To add a new ...