This article will go over:

Setting Up Ticket Scanning Accounts

• A user must login to customer accounts in the customer group designated to scan tickets.

  • Customer Group - to find the customer group setup to scan tickets:

    1. In the Magento Admin Panel, go to Stores> Configuration.
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    2. Then navigate to Aheadworks Extensions> Event Tickets
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    3. Under General> Ticket Management Group on Storefront, you will see a dropdown as follows:
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          1. Any customer with the Customer Group selected here will be able to scan tickets.

  • Customer Account - to setup a customer account:

    1. First, you must setup a customer account on the site.

    2. Then, in the Magento Admin Panel, go to Customers> All Customers
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    3. Search for the email of the customer account you just created.
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    4. Press Edit.
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    5. Next, click Account Information.
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    6. Change Group to the group setup to scan tickets.
    7. Press Save Customer.

Scanning Tickets 

• Notes:
  • If a customer presents their ticket on a mobile device, you will need to scan the QR code using a mobile device.
  • If a customer presents a paper ticket, you can use a register scanner or a mobile device QR reader.

• Scanning Tickets - QR - to scan QR codes on a new device:

  1. On the website homepage, login to the ticket scanning account setup.
  2. Navigate to your homepage URL + /aw_event_tickets/ticket/management
     1. For example:example.com/aw_event_tickets/ticket/management
  3. You should now be at the following page:
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  4. On your device, minimize the page and open up a QR reader (on some devices, this can be your camera).

     1. DO NOT CLOSE THE PAGE. You must be logged in and on the page for you successfully scan tickets.

• Scanning Tickets - Barcode - to scan barcodes:

  1. Navigate to the Ticket Management page.
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  2. Scan the barcode.
  3. Press Check In.