Event Tickets: On-site Event Management

Event Tickets: On-site Event Management

This article will go over:

Setting Up Ticket Scanning Accounts

  • A user must login to customer accounts in the customer group designated to scan tickets.

    • Customer Group - to find the customer group setup to scan tickets:

      1. In the Magento Admin Panel, go to Stores> Configuration.
        1. 19010499.png
      2. Then navigate to Aheadworks Extensions> Event Tickets
        1. 19010500.png
      3. Under General> Ticket Management Group on Storefront, you will see a dropdown as follows:
        1. 19010501.png
          1. Any customer with the Customer Group selected here will be able to scan tickets.

    • Customer Account - to setup a customer account:

      1. First, you must setup a customer account on the site.

      2. Then, in the Magento Admin Panel, go to Customers> All Customers
        • 19010502.png
      3. Search for the email of the customer account you just created.
        1. 19010503.png
      4. Press Edit.
        1. 19010504.png
      5. Next, click Account Information.
        1. 19010505.png
      6. Change Group to the group setup to scan tickets.
      7. Press Save Customer.

Scanning Tickets 

  • Notes:
    • If a customer presents their ticket on a mobile device, you will need to scan the QR code using a mobile device.
    • If a customer presents a paper ticket, you can use a register scanner or a mobile device QR reader.

  • Scanning Tickets - QR - to scan QR codes on a new device:

    1. On the website homepage, login to the ticket scanning account setup.
    2. Navigate to your homepage URL + /aw_event_tickets/ticket/management
      1. For example:example.com/aw_event_tickets/ticket/management
    3. You should now be at the following page:
      1. 19010506.png
    4. On your device, minimize the page and open up a QR reader (on some devices, this can be your camera).

      1. DO NOT CLOSE THE PAGE. You must be logged in and on the page for you successfully scan tickets.

  • Scanning Tickets - Barcode - to scan barcodes:

    1. Navigate to the Ticket Management page.
      1. 19010506.png
    2. Scan the barcode.
    3. Press Check In.

    • Related Articles

    • Event Tickets: Updating Event Ticket Confirmation Email

      This article will guide you through the process of updating the ticket confirmation emails. You will need a basic understanding of HTML to make changes to the email content. There are two email templates that can be changed in regards to tickets: AW ...

    • Event Tickets: Pre-event Setup: Setting Up Event Categories / Venues

      Event Categories / Venues In the Magento Admin Panel, go toCatalog→Event Tickets by Aheadworks → Venues You will be directed to theVenuespage. This will show a list of your event categories / venues. Creating a new Event Category / Venue To add a new ...

    • Event Tickets for Magento 2: Overview

      Overview Aheadworks Event Tickets for Magento 2 allows you to sell tickets for simple and complex events and check-in customers through the online store. Features Organize events of various venues, spaces, sectors and ticket types Create one-time and ...

    • Event Tickets: Create Your Event with CP-Commerce

      Overview We are excited to help you create your online event and start selling tickets through the webstore. In this article, we will outline the flow of how your events will sync between platforms and the general steps to create your events. With ...

    • Event Tickets: Create an Event - Step 3: Creating Your Event Online

      You will need to have completed the following steps before you can create the event product: Pre-event Setup: Setting Up Ticket Types Pre-event Setup: Setting Up Event Categories / Venues Step 1: Creating Your Event in Counterpoint Step 2: Setting Up ...