Knowledge Base
CP-Commerce
The CPCommerce Sync transfers data between the Magento online store and NCR counterpoint, allowing users to have online stores synced with the inventory of their brick and mortar store.
Recent Articles
SecurePay Payment Action Options
Order Order payment action creates a VOID_PREAUTH simply to store the token so that the sale can be made later when the order is fulfilled. This does not place a hold on the customer's card, it facilitates generating a sale later without the need to ...How to Restart the VPN Service
Following a server reboot or whenever you notice updates not making it to and from the site, restarting your VPN service could resolve those issues. Step-by-step guide Log into your CounterPoint server (Not to be confused with a workstation with ...How to Reconnect Your New Counterpoint Server to CP-Commerce
Occasionally you may need to move your Counterpoint server onto another machine. When you do, you will need to connect your new Counterpoint server to the CP-Commerce sync. The sync is installed on our separate dedicated servers, the only ...Order Processing
Ticket Entry Go to Point of Sale> Tickets> Ticket Entry Login to a station and drawer Click Process Orders. This is usually an O with a gear on it, the icon will vary based on the Counterpoint version Then you should be able to view an order, or ...How to Setup/Change Store Email Addresses
Step-by-step Guide 1.Navigate to Stores> Settings> Configuration 2.In the side bar on the left, scroll down to the General section open it and click on “Store Email Addresses”. 3.Enter a Name and Email for each contact.
Popular Articles
How to Restart the VPN Service
Following a server reboot or whenever you notice updates not making it to and from the site, restarting your VPN service could resolve those issues. Step-by-step guide Log into your CounterPoint server (Not to be confused with a workstation with ...What is CP-Commerce?
CP-Commerce is a hosted integration platform that allows businesses to link their brick and mortar ERP system to an online ecommerce website. Currently the integration supports NCR Counterpoint 8.4.6+ as the brick and mortar ERP system and Magento ...Frequently Asked Questions
You have questions and we want to help! Here are some answers to the most commonly asked questions about our service. CPCommerce Sync Interface The CPCommerce Sync Interface provides visibility to what is happening behind the scenes as it syncs your ...CPC: Dashboard, Queue, Log, and Help Page
TABLE OF CONTENTS Login Screen Header List of Syncs The Tabs on Each Task Sync Tab Queue Changed Queue All Queue Item Sync Item Queue Tab Log Tab Help Page Login Screen Here you'll be able to log in using the same credentials as the Magento admin ...CPC: Products Page
This article covers all the tasks within the products page of the sync interface. For an overview of how to interact with each task, visit this article. TABLE OF CONTENTS Items Categories Category Items Inventory Price Changes Images Updating Product ...